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Frequently Asked Questions

I have re-installed the software and I get a message "You have chosen an Internet name that is already in use."

  1. Retrieve your original authorization code from our website
    You need to enter the authorization code from your original installation. You can have the authorization code e-mailed to you, by going to the Lost Authorization Code section on our website.

  2. Enter authorization code in the software
    Open PlanetDNS Client software Properties after right mouse-clicking on the globe in the system tray. Then, click on the Account tab. Enter the authorization code you received from us in your e-mail (from Step 1) in the Authorization field and press the Activate... button.

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