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Friday July 25, 2014
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FAQ

Frequently Asked Questions
Troubleshooting

When I try to connect to my Internet name (domain name), I get a "The page cannot be displayed" message in my web browser.

  1. Make sure you are running a web server
    PlanetDNS Client does not include a web server. If you want to run your own website, you will need to install separate web server software on your computer.

  2. Verify that PlanetDNS Client is Online
    When PlanetDNS Client is online, the globe icon in the system tray is green. If the icon is grey, follow the steps in the previous question.

  3. Check Router Settings
    If you have a router, you will need to configure it to provide Internet access to the web server on your computer. You can do this by going into your router's configuration and setting up the port forwarding function. For more information, please consult your router documentation.

  4. Check Firewall Settings
    If you have firewall software installed, you will need to configure it to allow incoming connections on Port 80 of your computer before access to your web server is possible. For more information, please consult the documentation that came with your firewall.


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