Your account registration information can be found by clicking on the Account tab in the software. It indicates the type of service you are using, when your account was created, when it will expire and for how many more days you can continue to use PlanetDNS Client before renewing your service subscription.

 

To view your Account Information

 

  1. Click on the Account tab in the software.


     

  2. Service
    This field indicates the type of service you currently subscribe to. By default, all installations of the software will indicate the service level PlanetDNS Standard (PDNS-STD). For information on all PlanetDNS service levels, click here.
     

  3. Authorization Code
    This field presents a unique code that applies to your installation only. Please keep a record of this code in a safe place for future reference. You will need to use this code to reactivate your account, if you reinstall your PlanetDNS Client on another computer.
     

  4. Created
    Shows the date the software was first activated and registered.
     

  5. Expires
    Shows the date your current service subscription will expire.
     

  6. Days Remaining
    Shows you how many days remain in your current service subscription, or trial period.
     

  7. Account Status
    Indicates if your account is Active or Expired. With your subscription current, your account will be shown as being Active. If it shows as being Expired, your service period has ended and you will need to purchase a further subscription before you can continue to use the software.

    NOTE: If the Account Status is Expired, your Internet name can no longer be used to connect to your computer.
     

  8. Connection Status
    Indicates if your Internet name is Online or Offline. Under normal operation, your Internet name should always be Online. When Online is displayed, PlanetDNS Client is able to find an active Internet connection to your computer. As well, you can use your Internet name to access your computer over the Internet.

    NOTE: If the Connection Status displays Offline, PlanetDNS Client is unable to find an active Internet connection to your computer. You cannot use your Internet name to access your computer over the Internet.
     

  9. Messages
    Displays software administration notices from PlanetDNS. When a notice is sent to you, the Client icon (green globe ) in the system tray will flash. Click on the flashing system tray icon to open the software properties and display the message.

    NOTE: We send notices relating to software administration only.

 

Authorization

The authorization field can be used to reactivate an expired account, or an existing account when the software has been transferring to another computer.

 

You can reactivate your existing PlanetDNS account, or an account that has expired, by entering your Authorization Code (displayed in field) into the blank field. You can use the convenient Copy feature button to help copy the code, ready for you to paste into place and press the Activate… button.