Listed are answers to the most frequently asked questions about PlanetRemote.

 

NOTE: If you do not see your question listed here, please visit the FAQ section on our website for more up-to date information and extended topics.

 

General

 

 

What is PlanetRemote?

PlanetRemote is a unique software application that enables you to take control of your computer from a different station and location. It allows you to work remotely from another location to access your computer's desktop and files as if you were sitting right in front of it! You can take control of your computer from any other computer connected to your local network, by using either a web browser or PlanetRemote Viewer (included with this product).

 

And the best part about PlanetRemote? You only need to install this software on the one computer you want to control. The PlanetRemote-enabled computer will automatically download and run the necessary components on the local computer you are connecting from. As a result, you can take control of your computer from wherever you have access to a web browser (e.g., Internet cafe, library, etc.). Using PlanetRemote Plus Edition's PlanetDNS Client capabilities, you'll have an Internet name that is constantly linked to your dynamic IP address.

 

 

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What is the difference between the Standard and Plus editions?

The Standard Edition is a full-feature version of PlanetRemote and is ideal if you want to take control of your computer over the Internet or local area network using its IP address. In general, the Standard Edition is recommended for a users who want to gain remote access to a computer that already uses an Internet name and already have a dynamic DNS solution installed. The Standard Edition can also be used to take control of remote computers from within a local area network.

 

The Plus Edition is a full-feature version of PlanetRemote that is ideal if you want to take control of your computer over the Internet and local area network (LAN) using an easy-to-remember Internet name. It includes our popular and easy-to-use PlanetDNS Client software (our dynamic DNS solution). With PlanetDNS Client, you can give your computer an Internet name that can be accessed over the Internet. We recommend the Plus Edition if your computer connects to the Internet via a Cable, DSL, LAN, or wireless connection.

 

 

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Should I use the Standard Edition or Plus Edition?

 

Use the Standard Edition if:

 

  • You want to gain remote Internet access to your computer, which already has a dynamic DNS solution running on it.
     

  • You only want to control your computer from other stations within your network or local area network.
     

  • You know what a dynamic IP address is and understand the implications of connecting to your computer over the Internet.

 

Use the Plus Edition if:

 

  • You are not sure what a dynamic IP address is, or do not have a dynamic DNS solution running on your computer.
     

  • You want to control your computer over the Internet and local area network using an easy-to-remember Internet name.
     

  • The computer you want to control is connected to the Internet using a Cable, DSL, LAN, or wireless connection.

 

 

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I already have a third-party dynamic DNS solution on my computer. Can I still use your program?

Yes. PlanetRemote is compatible with all dynamic DNS software. You will need to install PlanetRemote Standard Edition only on the computer you want to control remotely. You will be able to take control of your computer over the Internet or LAN with the name you have already assigned to your computer.

 

 

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Do I need to install PlanetRemote on both the remote and local computers?

No. One of the main benefits of PlanetRemote is that it only needs to be installed on the computer that you want to control from a remote location. Once installed, you can use any JAVA-enabled web browser, such as Internet Explorer, Opera, Netscape, Mozilla, etc., to access and control your PlanetRemote-enabled computer over the Internet from any other location in the world.

 

 

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How can I get started?

For information on making your first remote control connection, we recommend that you refer to our Getting Started section of this Help file.

 

 

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